Paint and Twist – Booking, Cancellation, and Payment Policy

ABN: 15 533 738 231

Last updated: November 2025

At Paint and Twist, we understand that plans can change. We also invest significant time, materials, and staffing to

prepare for each booking. To protect our small business and maintain the quality of our services, the following

cancellation and rescheduling policy applies to all bookings.

1. Non-Refundable Deposit

A $50 non-refundable deposit is required at the time of booking to secure your event date.

This deposit allows us to allocate our time and resources exclusively to your event and may result in turning down

other bookings for the same date.

• The deposit is non-refundable for any reason, including cancellation, rescheduling, or change of mind.
• If you reschedule more than 10 days before your event, the deposit may be transferred once to a new date

(subject to availability and approval).

2. Cancellations

If you need to cancel your event, please notify us as soon as possible through our official communication channels.

• Cancellations more than 5 days before the event:

The $50 deposit will be forfeited, but no further payment is required.

• Cancellations between 5 days and 48 hours before the event:

A 50% cancellation fee (based on the quoted total) will apply to cover staffing, preparation, and lost booking

opportunities.

• Cancellations within 48 hours of the event:

The full quoted amount is payable, as staffing and materials have been finalised and other bookings may

have been declined.

• Bookings without a deposit (e.g. large organisations):

The same timeframes apply. If cancellation occurs within 5 days, a percentage or full payment will still be

required as above.

3. Rescheduling

We understand that unexpected situations can arise and will do our best to accommodate changes.

• Rescheduling more than 10 days before the event:

Your $50 deposit may be transferred once to a new date (subject to availability and approval).

• Rescheduling within 10 days of the event:

Treated under the cancellation policy, with the applicable percentage or full amount payable depending on

notice given.

A new deposit will be required to secure the new booking date.

4. Force Majeure (Unforeseen Circumstances)

If your event cannot proceed due to circumstances beyond our control (such as severe weather, natural disasters,

government restrictions, or emergencies), we’ll work with you to reschedule if possible.

Where rescheduling is not possible, a credit or refund may be offered at our discretion.

5. Late Payment for Invoiced Clients

For clients who do not pay a deposit and are invoiced after their event, payment is due within 5 weeks of the event

date.

• If the invoice is not paid within 5 weeks, a $50 late fee will be added to the outstanding balance.
• An additional $50 will be added each subsequent week the invoice remains unpaid, until the account is fully settled.
• All outstanding invoices and accumulated late fees must be paid in full before future bookings will be accepted.

6. Policy Updates

This policy may be updated periodically. The version in effect at the time of booking will apply to your event.

Questions?

If you have any questions about this policy, please contact us through our official communication channels.

We appreciate your understanding — it helps us continue providing the fun, high-quality service you expect from

Paint and Twist.